frontline

frontline front‧line [ˈfrʌntlaɪn] adjective [only before a noun] JOBS

1. frontline manager/​supervisor a manager or supervisor whose job involves meeting or communicating directly with workers:

• Efforts are being made to improve the relationship between frontline managers and shop stewards.

2. frontline worker/​employee an ordinary worker who is directly involved in making a product or providing a service:

• frontline workers in healthcare

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frontline UK US (also front-line) /ˈfrʌntlaɪn/ adjective [before noun] HR, WORKPLACE

► used to describe an employee who deals directly with customers, or who is directly involved in making a product: »

A positive interaction with a client can give a frontline worker great satisfaction.

► used to describe a manager whose job involves dealing directly with a group of employees: »

Good workload management depends on the efficiency of the frontline manager.